FAQ/Returns

Frequently asked questions

Frequently asked questions

What is the return policy?


If you are unsatisfied with any product(s) please send an email to luvnglowco@gmail.com. I will provide a store credit or refund if notified within 7 days of delivery.




What are my shipping options?


Shipping Options : USPS Standard: $4.99 Priority: $8.95




What to do if I never recieved my package or damaged?


Please send email to luvnglowco@gmail.com

*Request Format *

Name:

Email:

Confirmation #:

Issue: (Never received, damaged, wrong item)




Where are you located?


I am based out of Tampa, FL. Local pickup's are available, please inquire via Instagram before placing order.




Are your products natural and cruelty free?


Yes, all "Luv n Glow" products are made with organic ingredients and specially researched. We are a 100% cruelty free all products undergo a trial phase before releasing and I am my only Guinea pig.




When will my order ship?


Please allow processing time which can vary from 5-10 business days ALL products are homemade. Orders that are placed before 12pm (EST) will begin processing that same day any orders after will be processed the next business day.




Is your products good for sensitive skin?


Our brand is dedicated specially to healing sensitive skin but keep in mind everyone skin is different. We recommend you start by testing the product on a small section of your skin (back of hand) to watch for skin reaction within 24 hours.